Terms of Use

1. The Contracting Entity

The Services are provided by:

2. Eligibility

You must be at least 18 years old and legally able to enter into a contract to use the Services. The Services are intended for business and professional use and are not offered to consumers for personal, family, or household purposes.

You may not use the Services if you are barred from doing so under the laws of the United States or any other applicable jurisdiction.

3. Our Services

Trailblaze Data provides business-to-business (“B2B”) email verification, B2B email validation, list cleaning, data hygiene, deliverability-related tools, APIs, integrations, and related services (“Services”). The Services are provided for B2B use. You agree to submit business email addresses held for business purposes, and not consumer contact lists.

We may add, change, or discontinue features. Where we discontinue a feature you materially rely on, we will give reasonable advance notice to the email address on your account.

4. Accounts

Certain Services require you to create an account.

You agree to:

• Provide accurate account information
• Maintain accurate account information
• Protect your login credentials
• Protect API keys and other credentials
• Prevent unauthorized access to your account
• Notify us promptly of suspected unauthorized access
• Accept responsibility for activity conducted through your account

You may not sell, transfer, or provide unauthorized access to your Trailblaze Data account.

5. Free Trial

We offer a free trial that verifies up to 500 records from a file you upload, without creating an account and without a payment method.

The free trial is limited to one trial per organization and per email domain, and we may decline or limit trial use where we reasonably believe it is being used to avoid paying for the Services.

Files uploaded to the free trial are used only to produce your results and are deleted within 30 days, as described in our Privacy Policy. You remain responsible for the lawfulness of any data you upload to the trial, exactly as you would be for Customer Data under section 8.

The free trial is provided as-is, without any service-level commitment and without support obligations. We may change or withdraw the free trial at any time.

6. B2B Email Verification

Trailblaze Data analyzes technical information associated with email addresses to provide verification results.

Verification may evaluate factors such as:

• Syntax
• Domain validity
• Mail server configuration
• Mailbox availability
• Catch-all status
• Disposable email indicators
• Role-based addresses
• Risk indicators
• Deliverability-related signals

Results may classify addresses as valid, invalid, risky, unknown, disposable, catch-all, or using similar terminology.

Verification Is Not a Guarantee

Email infrastructure constantly changes.

Trailblaze Data does not guarantee that:

• Every verification result will be accurate
• An address classified as valid will remain valid
• A verified address will accept a future email
• An email will reach an inbox
• An email will avoid spam filtering
• A recipient will open or respond to an email
• Verification will improve a customer's sender reputation

Verification results are informational tools designed to help customers make better decisions regarding email data. The Services are not a consumer reporting agency service and must not be used to determine eligibility for credit, employment, housing, insurance, or any other purpose regulated by the Fair Credit Reporting Act or comparable law.

7. Customer Data

“Customer Data” means information uploaded, submitted, transmitted, imported, or otherwise provided to Trailblaze Data by or on behalf of a customer.

Customers retain their rights in Customer Data.

Customers grant Trailblaze Data the limited rights necessary to process Customer Data for purposes of providing, securing, maintaining, troubleshooting, and supporting the Services.

Trailblaze Data does not acquire ownership of a customer's email list simply because it is submitted for verification, and does not sell Customer Data.

8. Customer Responsibilities

By submitting Customer Data, you represent that:

• You obtained the data lawfully
• You have the right to process the data
• You have the right to provide it to Trailblaze Data
• You have provided legally required privacy notices
• Your processing has an appropriate lawful basis
• Your use complies with applicable privacy laws
• Your communications comply with applicable marketing and anti-spam laws

Trailblaze Data's verification of an email address does not provide permission to contact that person.

You are responsible for determining whether your communications are lawful.

9. Acceptable Use

You may not use Trailblaze Data to:

• Violate applicable law
• Facilitate unlawful spam
• Process unlawfully obtained data
• Commit fraud
• Conduct phishing
• Facilitate identity theft
• Harass or threaten individuals
• Violate privacy rights
• Infringe intellectual-property rights
• Distribute malware
• Attempt unauthorized system access
• Interfere with Trailblaze Data infrastructure
• Circumvent technical restrictions
• Circumvent API limits
• Reverse engineer our Services except where expressly permitted by law
• Test stolen or unlawfully acquired datasets
• Resell the Services without authorization
• Use the Services in a manner that materially harms Trailblaze Data, its customers, providers, or infrastructure

Trailblaze Data may investigate suspected abuse and suspend or terminate accounts when reasonably necessary.

10. Anti-Spam Compliance

Verification of an email address does not constitute consent to send email.

Customers are responsible for compliance with applicable laws governing commercial communications and personal information, including where applicable:

• CAN-SPAM
• GDPR
• UK GDPR
• ePrivacy requirements
• CASL
• CCPA/CPRA
• Other applicable marketing, privacy, or anti-spam laws

11. Plans, Verification Miles and Fees

Trailblaze Data offers the Services through monthly plans, pay-as-you-go Verification Miles, enterprise plans, and custom agreements. One Verification Mile equals one verification. Current pricing is published on our pricing page and, for enterprise and custom agreements, in the applicable order form.

How Miles Expire

Miles are consumed in expiry order, so miles that expire soonest are used first. Expired miles cannot be reinstated.

General Fee Terms

Unless otherwise stated:

• Pricing is in U.S. dollars
• You are responsible for applicable sales, use, VAT, GST, and similar taxes, exclusive of taxes on our income
• Miles have no cash value and are not a stored-value or gift-card product
• Miles may not be transferred between unrelated accounts without our permission
• Consumed Verification Miles are non-refundable
• Fees are payable by the payment method on your account, and you authorize us to charge it
• Amounts more than 30 days overdue may be suspended and may accrue interest at the lower of 1.5% per month or the maximum permitted by law

Storage of suppression lists, seed emails, and Mailroom connections above the amounts included with your plan is available for an additional fee, as described on the pricing page.

12. Automatic Renewal, Auto-Pilot and Cancellation

Monthly Plans Renew Automatically

Monthly plans are sold month to month with no long-term contract. Your plan renews automatically at the end of each monthly billing period and we charge the payment method on your account on the renewal date, at the then-current price for your plan, until you cancel. There is no minimum term.

Price Changes

We may change the price of a plan. We will give you at least 30 days' notice by email before an increase takes effect, and the increase applies from your next renewal after that notice period. If you do not accept the new price, you may cancel before it takes effect.

Auto-Pilot Smart Refill

Auto-Pilot is optional and off unless you turn it on. When enabled, it automatically purchases the top-up amount you have selected whenever your mile balance falls below the threshold you have set, and charges your payment method for that purchase at the pay-as-you-go rate then in effect. You choose the threshold and the top-up amount, you can change either at any time, and you can turn Auto-Pilot off at any time in your account, which stops all further automatic purchases immediately.

How to Cancel

You may cancel a monthly plan at any time from your account, or by emailing support@trailblazedata.com from the address on your account. Cancellation takes effect at the end of the current billing period. You keep access for the rest of that period, you are not charged again, and no further action is required from you. Cancelling a plan does not delete your account or your purchased miles.

Pay-as-you-go purchases are one-off and there is nothing to cancel.

13. Refunds

Our refund practice is as follows.

Request a refund by emailing support@trailblazedata.com from the address on your account. We respond within 10 business days, and approved refunds are issued to the original payment method within 10 business days of approval.

Nothing in these Terms limits statutory rights that cannot legally be waived.

14. API Use

Trailblaze Data provides APIs, API keys, integrations, webhooks, and other automated access.

Customers are responsible for:

• Protecting API credentials
• Preventing unauthorized API usage
• Complying with rate limits
• Maintaining their integrations
• Monitoring API usage
• Revoking compromised credentials

Rate limits and quotas applicable to your plan are stated in the API documentation or your order form. We may apply reasonable technical limitations necessary to protect the security, stability, or availability of the Services, and we may throttle or suspend API access that threatens them.

Versions and Deprecation

Our API is versioned. Where we make a backward-incompatible change, we will publish a new version rather than change the behavior of the current one, and we will continue to support the superseded version for at least six months after announcing its deprecation, except where a shorter period is required to address a security or legal issue. Deprecation notices are sent to the email address on your account and published with the API documentation.

15. Beta and Preview Features

We may make features available as beta, preview, or early access. These are optional, may change or be withdrawn at any time, are excluded from any service-level commitment, and are provided as-is without warranty or indemnity. Do not use a beta feature for anything you cannot afford to have fail.

16. Partner Program

If we accept your application to our partner program, these Terms and the following apply to your participation.

• Commission. You earn commission on gross sales from customers you refer, at the rate shown on your partner rate card, from 15% up to 25% as referred volume grows. Commission applies to a referred customer's first purchase, renewals, and Verification Mile purchases.
• Attribution. A referral is attributed to you when a prospect clicks your partner link, for a 90-day cookie window from that click. Where two partners could claim the same referral, the most recent qualifying click wins.
• Payouts. Payouts run monthly. Commission becomes payable once the referred invoice has cleared and the refund window in section 13 has closed, so a sale made in one month is typically paid in the following cycle. You may take commission as a cash payout or convert it into Verification Miles on your own account at the conversion rate shown in the partner dashboard, and you may change that election at any time.
• Clawback. If a referred invoice is refunded, reversed, charged back, or found to be fraudulent, the related commission is reversed and offset against future payouts or, if none are due, repayable to us.
• Promotion rules. You may not send unsolicited email to promote Trailblaze Data, bid on Trailblaze Data brand terms in paid search, use incentivized or misleading placements, or promote through coupon or cashback sites without our written approval. You must not represent yourself as Trailblaze Data, make claims about the Services that we have not published, or offer discounts we have not authorized. You must disclose your partner relationship where the law requires it.
• Taxes and status. You are an independent contractor, not an employee, agent, or joint venturer of Trailblaze Data, and you are responsible for your own taxes on commission. We may require valid tax documentation before issuing a payout.
• Termination. Either of us may end your participation at any time on notice. We may withhold commission attributable to activity that breaches these rules. Commission properly earned before termination remains payable.

17. Intellectual Property

Trailblaze Data and its licensors retain all rights in the Services, including our:

• Software
• APIs
• Algorithms
• Verification technology
• Documentation
• Website
• Designs
• Trademarks
• Logos
• User interfaces
• Proprietary technology

These Terms provide customers with a limited, non-exclusive, non-transferable right to use the Services during the term. They do not transfer ownership of Trailblaze Data intellectual property.

Third-Party and Open-Source Components

The Services include third-party and open-source components licensed to us by their owners. Those components remain subject to their own licenses, which prevail over these Terms to the extent of any conflict for that component. A list of components and their licenses is available on request from legal@trailblazedata.com.

Feedback

If you send us suggestions, ideas, or feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or obligation to you. We will not identify you as the source without your permission.

Publicity

Neither of us may use the other's name, logo, or trademarks in publicity or marketing without prior written consent, except that we may include you in a factual list of customers if you agree in writing, and either of us may state the existence of the relationship where required by law.

18. Confidentiality

Each party may receive confidential or non-public information from the other.

Each party will use reasonable measures to protect confidential information and use such information only as necessary in connection with the Services.

Customer Data will be treated as Customer confidential information, except where the information is publicly available through no breach of an obligation.

19. Privacy and Data Protection

Our Privacy Policy explains how Trailblaze Data processes information for our own business purposes.

When Trailblaze Data processes Customer Personal Data on behalf of a customer, our Data Processing Agreement applies and is incorporated into these Terms.

If the Data Processing Agreement conflicts with these Terms regarding processing of Customer Personal Data, the Data Processing Agreement controls.

20. Security

Trailblaze Data maintains reasonable administrative, organizational, and technical safeguards appropriate to the nature of the Services and information processed. The measures we commit to as a processor are set out in Annex II of the Data Processing Agreement.

To report a suspected vulnerability, follow our security and vulnerability disclosure policy. No online service can guarantee absolute security.

21. Service Availability and Support

We endeavor to provide reliable Services. We do not offer a numeric uptime commitment or service credits on our standard monthly and pay-as-you-go plans. A written Service Level Agreement, including availability targets, support response times, and remedies, is available with Enterprise plans and is agreed in the applicable order form. Where such a Service Level Agreement is in place, it governs availability and support for that customer.

On standard plans, support is provided by email at support@trailblazedata.com during United States business hours, and we aim to respond within one business day.

Services may become temporarily unavailable because of maintenance, software updates, infrastructure failures, third-party failures, security events, internet outages, force majeure events, or circumstances outside our reasonable control. We aim to schedule planned maintenance outside United States business hours and to give advance notice of maintenance expected to cause material downtime.

22. Suspension and Termination

Trailblaze Data may suspend or terminate access when reasonably necessary because of:

• Violation of these Terms
• Nonpayment
• Fraud
• Abuse
• Security threats
• Unlawful activity
• Unauthorized system use
• Legal or regulatory requirements

Except where an immediate suspension is necessary to protect the Services, our customers, or a third party, we will give you notice and a reasonable opportunity to cure before suspending or terminating for a curable breach.

Customers may discontinue use of the Services subject to applicable contractual and payment obligations.

Effect of Termination

On termination your right to use the Services ends, unpaid fees for the period through termination become due, and unused miles are forfeited unless a refund is due under section 13. Customer Data is deleted or returned as described in section 18 of the Data Processing Agreement and in the retention schedule in our Privacy Policy. Export any results you want to keep before terminating.

23. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TRAILBLAZE DATA DISCLAIMS IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

TRAILBLAZE DATA DOES NOT WARRANT THAT VERIFICATION RESULTS WILL BE 100% ACCURATE OR THAT USE OF A VERIFIED EMAIL ADDRESS WILL RESULT IN SUCCESSFUL DELIVERY.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRAILBLAZE DATA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRAILBLAZE DATA'S AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER TO TRAILBLAZE DATA DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

WHERE YOU USE THE SERVICES WITHOUT PAYING — INCLUDING THE FREE TRIAL AND ANY BETA FEATURE — OUR AGGREGATE LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS.

Where applicable law does not permit a particular limitation, the limitation will apply only to the maximum extent legally permitted. These limitations apply regardless of the theory of liability and even if we were advised of the possibility of the damages.

25. Indemnification

Customer agrees to indemnify and defend Trailblaze Data and its affiliates, officers, directors, employees, and agents against third-party claims arising from:

• Customer Data
• Customer's unlawful use of the Services
• Customer's violation of these Terms
• Customer's violation of privacy or anti-spam laws
• Customer's infringement of third-party rights

We will notify you promptly of a claim, give you control of the defense of claims seeking only monetary damages, and cooperate at your expense. You may not settle a claim in a way that imposes an obligation or admission on us without our written consent.

26. Governing Law and Disputes

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of New Jersey, United States, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Talk to Us First

Before starting a formal proceeding, please send a written description of the dispute and the relief you are seeking to legal@trailblazedata.com or to the address in section 33. We will do the same. Both of us agree to try in good faith to resolve the dispute within 30 days of that notice. This step is not required before seeking injunctive relief to protect intellectual property or confidential information.

Venue

Any dispute not resolved informally must be brought exclusively in the state courts located in Union County, New Jersey, or in the United States District Court for the District of New Jersey. Both of us consent to the personal jurisdiction of those courts and waive any objection based on venue or inconvenient forum.

Jury Trial Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES.

Time Limit on Claims

Any claim arising out of or relating to these Terms or the Services must be brought within one year after the claim arose, except where applicable law does not permit a shorter period than the statutory one.

27. Export Control and Sanctions

The Services are subject to United States export control and sanctions laws. You represent that you are not located in, organized under the laws of, or ordinarily resident in a country or region subject to comprehensive United States sanctions, and that you are not a person on any United States restricted-party list. You may not make the Services available to any such person or use them for any purpose prohibited by those laws, including in connection with weapons of mass destruction.

28. Force Majeure

Neither party is liable for a failure or delay in performance caused by an event beyond its reasonable control, including natural disaster, fire, flood, epidemic, war, civil unrest, terrorism, labor action, government action, failure of a utility or telecommunications provider, failure of a third-party infrastructure provider, or a large-scale internet or cyber attack. This does not excuse an obligation to pay amounts already due. If such an event prevents performance for more than 30 consecutive days, either party may terminate the affected Services on notice.

29. Assignment

You may not assign or transfer these Terms, or any right or obligation under them, without our prior written consent, except to a successor to all or substantially all of your business or assets that is not a competitor of Trailblaze Data. We may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets. Any attempted assignment in breach of this section is void.

30. Relationship and Third-Party Rights

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between us. These Terms do not confer any right or remedy on anyone who is not a party to them.

31. Severability, Waiver and Survival

If a provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the remaining provisions stay in effect.

A failure or delay in enforcing a provision is not a waiver of it, and a waiver is effective only if given in writing.

Sections that by their nature should survive termination do survive it, including sections 7, 13, 17, 18, 23, 24, 25, 26, 31, and 33.

32. Copyright Complaints

If you believe material on our website infringes your copyright, send a notice under the Digital Millennium Copyright Act to our designated agent: Copyright Agent, Trailblaze Solutions LLC, 2500 Morris Ave, 1st Floor, Union, NJ 07083, United States, or legal@trailblazedata.com. Please identify the work, identify the material and its location, give your contact details, and include the statements of good-faith belief and accuracy that the statute requires. We respond to properly submitted notices and to counter-notices.

33. Notices

We give you notice by email to the address on your account, or by a notice posted in the Services or on this website. Notice is effective when sent or posted, and it is your responsibility to keep your account email current.

You give us notice in writing to Trailblaze Solutions LLC, Attn: Legal, 2500 Morris Ave, 1st Floor, Union, NJ 07083, United States, with a copy by email to legal@trailblazedata.com. Notice to us is effective on receipt.

34. Changes to These Terms

Trailblaze Data may update these Terms.

When changes are made, the version number and the “Effective” and “Last Updated” dates at the top of this page will be revised.

For material changes we will give at least 30 days' notice by email to account holders or by a notice in the Services before the change takes effect. Continuing to use the Services after a change takes effect means you accept the updated Terms. If you do not accept them, stop using the Services and cancel before the effective date. Changes do not apply retroactively to a dispute that arose before they took effect.

35. Entire Agreement

These Terms, together with our Privacy Policy, our Data Processing Agreement, our Cookie Policy, any applicable order form, and any Service Level Agreement agreed with us in writing, constitute the entire agreement governing use of the Services and supersede any prior understanding on the same subject. In the event of a conflict, an executed order form controls over these Terms, and the Data Processing Agreement controls over both as to the processing of Customer Personal Data.